Guest Feedback — Meta Tour

Guest

John & Sarah Smith

Trip

South African Explorer

Dates

28 Mar – 5 Apr 2026

8 nights / 9 days

Reference

BK-2026-0128

Completed

Overall Trip Rating

4 out of 5 — Excellent

Category Ratings

Accommodation

5/5

Activities

4/5

Transport

4/5

Guides

5/5

Food & Dining

4/5

Value for Money

3/5

Written Feedback

What did you love most about your trip?

Is there anything we could have done better?

Net Promoter Score

How likely are you to recommend Meta Tour to a friend or colleague?

0 = Not at all · 10 = Extremely likely

Detractor Passive Promoter

Score: 8 — Passive

Trip Photos

Drag & drop photos here

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3 photos attached (mock)

Follow-up Pipeline

Feedback Received

8 Apr 2026 · 14:32

Thank You Sent

Active step

Email sent 8 Apr 2026

Review Requested

Pending

Rebooking Offered

Not started

Follow-up Details

Feedback received 8 Apr 2026

Thank you sent 8 Apr 2026

Next action Request Review

Assigned to Sarah K.

NPS Score 8 (Passive)

Overall Rating 4 / 5 ★

Internal Notes

Sarah K. 8 Apr, 15:10

Thank you email sent with personalised note referencing their anniversary. Guests responded positively. Follow up in 2 weeks with Google Review request.

Tom M. 9 Apr, 09:22

Flagged Tokara Deli issue to supplier for follow-up. Value rating of 3 noted — consider including more restaurant recommendations in pre-departure pack to set expectations on meal costs. Will discuss with team.

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