Cancellation Policies

Active Policies

Currently in use

Applied to Products

Products with a policy assigned

Refunds This Month

R67,400

March 2026 total refunded

Policy Name	Applies To	Tiers	Default	Status
Standard FIT Policy Default policy for all FIT bookings	FIT Bookings	5 tiers	★ Default	Active
Group Tour Policy For group bookings of 10+ pax	Group Bookings	4 tiers	—	Active
MICE Policy Meetings, incentives, conferences & events	MICE Bookings	3 tiers	—	Active
Flexible Policy Lenient terms for special arrangements	Special	3 tiers	—	Inactive

Default cancellation policy for all FIT bookings

★ Default Active

Period	Days Before Departure	Penalty %	Penalty on R100,000
Free cancellation	60+ days	10%	R10,000
Moderate	30–59 days	25%	R25,000
Significant	15–29 days	50%	R50,000
Severe	7–14 days	75%	R75,000
No refund	0–6 days	100%	R100,000

Supplier-specific terms that supersede the standard policy

Supplier	Override Policy	Reason	Actions
Air France	100% non-refundable after ticketing	Airline policy
Le Grand Paris Hotel	50% penalty at 14 days (vs standard 30)	Contract term

Based on Standard FIT Policy — updates as you type

Booking Value (R)

Departure Date

Cancellation Date

Days before departure —

Applicable tier —

Penalty percentage —

Penalty amount —

Refund amount —

Policy Tier Breakdown

Free cancellation

60+ days 10%

Moderate

30–59 days 25%

Significant

15–29 days 50%

Severe

7–14 days 75%

No refund

0–6 days 100%